Shipping & Return
Shipping Policy
Shipping costs for your order are based on the weight of the items you order (including the packaging) and your location. In the meantime we only use JTR (JNE Trucking) for domestic (Indonesia), while for international shipping we use EMS (Indonesian Post) or DHL. If there is any damage to the items that you ordered on delivery, you must contact us within 3 days after you received your items. Make sure you have read our Return, Exchange, Refund Policy.
For international shipping there might be an additional shipping charges such as sales tax, value added tax, custom duties and excise duties. The amount of additional shipping charges are depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order.
Return, Exchange, Refund Policy
If there is any damage to the items that you ordered on delivery, you can either return your order for a full refund or exchange it for another items. You can return or exchange your purchase for up to 14 days from the day you received the items. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. A documentations/unboxing video will be needed.